Monday to Friday,
9am - 9pm CEST/CST
24 hours a day, 7 days a week
Monday to Friday,
9am - 9pm CEST/CST
FAQ
AskLunara is your daily ritual for cosmic clarity. Your membership unlocks daily horoscopes, instant tarot readings, and a calm space to check in with yourself—accessible on any modern device, with simple account controls and cancel-anytime flexibility.
Tap Sign Up, enter your email and a password, and complete checkout. We’ll send a verification email—check Spam/Promotions if it doesn’t arrive. To reset your password, choose Forgot Password on the login page and follow the link (it expires; request a fresh one if needed).
Plans auto-renew at the end of each billing period (monthly). If a free trial is offered, you’ll see the trial length and first charge date at signup and can cancel before it ends to avoid charges. We email a receipt after every charge. Your renewal date is shown at signup and on receipts; if you need confirmation, contact support.
If you subscribed on our site, you can cancel from your account or contact support and we’ll help. Please note you'll have access until your monthly membership expires.
Your statement may show “ASKLUNARA.COM” (support: +44 808 502 1564). Check whether a family member used your card and search your inbox for our receipts. For help or a refund review (e.g., duplicate/unauthorized/technical issues), email customerservice@asklunara.com with the amount, date, and last 4 digits of the card so we can locate the charge quickly.
Verify your email → reset password → try a private/incognito window → clear cookies for asklunara.com → temporarily disable VPN, Private Relay, or ad-blockers/extensions → try another browser/device or network (aim for ~10–15+ Mbps). If it persists, send support your device/browser, a brief description, and a timestamp.
Still looking for an answer?
Please use our contact form to email customer support with more details about your question or concern. We aim to respond within 24 hours.